00/FAQ section

Frequently Asked Questions

We've compiled the most important information to help you get the most out of your experience. Can't find what you're looking for? Contact us.

46/46 questions

Fulfilment refers to the process of storing, packing, and shipping customer orders. We handle everything from secure storage in our facilities to packaging and shipping your products worldwide. Fulfilment services help businesses streamline logistics and save time.

BusinessStorageFulfilment

●Didn't find an answer?

Ответим лично — обычно в течение рабочего дня.

Frequently Asked Questions

What is fulfilment, and how does it work?

What are the main benefits of using fulfilment services?

How does Amazon FBA Prep differ from regular fulfilment?

What is Pick and Pack, and why is it important for fulfilment?

What additional services do you provide?

Can I store my inventory long-term in your warehouses?

Do you handle product returns?

What is the minimum storage duration?

How much does pallet storage cost?

Can I track my pallets while they are in storage?

Do you offer international pallet forwarding?

What security measures do you have?

How can I change parcel details (change recipient, address, etc.)?

I don't know the weight and dimensions of the parcel, what should I do?

How can I pay an additional invoice for a parcel?

When will my parcel be collected?

When will my parcel be delivered?

Can I change the pickup and/or delivery address?

Do I need a printer?

Why does my parcel have the status "Pending"?

Why don't you notify me about the "Pending" status?

My parcel's tracking has not been updated for a long time, is my parcel stuck?

What are the cooperation terms for companies or individual entrepreneurs?

I received a damaged parcel

Something happened to my parcel, but it is not insured, what should I do?

My parcel is being returned, what are my options?

How do I fill out the customs declaration?

Do I need to pay any additional fees?

What is volumetric weight and how does it affect the shipping cost?

Can I order from an online store to your address and then have it forwarded to me?

Can I get an invoice for the shipment?

What time will the courier arrive? Can I choose the courier's arrival time?

The courier did not arrive, what should I do?

Why isn't my tracking number working?

I want to recommend your service, will I get a discount for this?

What are the restrictions for shipping to country X?

What items are prohibited from shipping?

What guarantees do you offer?

How do I send a parcel?

Can I send documents with you?

Is my parcel insured?

My parcel is lost

I want to send a parcel, but there is no warehouse in my city!

How can I find out the shipping cost? What is the price per kg?

How can I track my parcel?

I don't understand how to arrange the shipment of the parcel