Privacy policy

This policy explains how we collect, store and use personal data about you when you browse topparcel.com or otherwise provide your personal data to us. By visiting, logging into, registering or using the Topparcel website, you allow us to collect, use and transfer your information (including your personal data) under the terms of this policy. If you do not want to be bound by this policy any longer, please do not continue to use or enter your details on our website.

Who we are

The controller of your personal data is Topparcel Ltd, company number 9285294, registered at Unit 2, Bermuda Road, Ransomes Europark, Ipswich, IP3 9RU, United Kingdom. If you have any questions about this policy or about how we handle your personal data, contact us at hello@topparcel.com.

We can process your personal data where it is necessary in association with a contract between you and us, where it is necessary in order to comply with our legal obligations, where we have a legitimate interest in doing so, or where you have given us permission. Please note that we will always consider whether your right to privacy overrides our business interest. You are not required to provide personal information to us through a Topparcel website. We will only require you to provide personal information to us where it is necessary to provide you with our service.

Information collected

Your personal data includes the information you provide when you sign up for an account or sign up to receive our emails, or when you answer questions, surveys, enter competitions or provide information in your account profile, on the Topparcel website, live chat or during a support enquiry about you and/or your organisation. All payment information is collected by our payment provider and stored safely.

Examples of this personal data include, but are not limited to, your name, address, phone/mobile number, email address, information about your shipment (including the recipient), your VAT status or any other information such as survey responses, feedback or marketing preferences. We collect information about our customers to improve our service and to understand trends.

We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using the Topparcel website to develop and improve our services.

For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is the individual identification number assigned to your computer when it is connected to the Internet.

We monitor traffic information when you visit our website or read emails from us, including page visits, email clicks, purchases, referring sites and video viewings. We use this information to improve our website and promotions, and to understand customer purchasing behaviour.

We will never collect any sensitive information about you without your permission.

Information collected by third parties

• Customer's full name
• Customer's address
• Customer's landline/mobile number
• Customer's email address

When we use third parties, we require the recipients of your personal or sensitive data to safeguard your data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing that third party.

How we use your personal data

We use your personal data to enable us to provide you with access to the Topparcel website. It also enables us to contact you by email, fax, post, SMS, social media or telephone where necessary. We may provide information on other services which we feel may be of interest to you, where you have consented to receive such information.

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. Where we transfer your data outside the EEA, we take all steps reasonably necessary to ensure that appropriate safeguards are in place and that your data is treated securely and in accordance with this privacy policy.

Finally, we reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of Topparcel website users.

How long we keep your data

We keep your personal data only for as long as is necessary for the purposes described in this policy, and for as long as we are required to keep it in order to meet our legal, tax and accounting obligations. When it is no longer needed, we delete it or make it anonymous.

Disclosing your information

We may also disclose your personal information to third parties:

• Where we sell any or all of our business and/or our assets to a third party.
• Where we are legally required to disclose your information.
• To assist fraud protection and minimise credit risk.

Cookies

To help us improve our website and the service we provide to you, we may use technology to track the patterns of behaviour of visitors to our site. Often, this is in the form of a cookie file. Where used, these cookies are downloaded to your computer or device automatically.

We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse website traffic and visitor trends and improve your browsing experience. For further details, please see our Cookies Policy.

Third party links

You may find links to third party websites on Topparcel. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever, as we have no control over them.

Your data's security

At Topparcel we take security very seriously, including the use of the online card payment facility operated by our payment providers. Your browser will go into secure mode before you enter any payment details.

Being in "secure mode" means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our website, so your card details cannot be viewed by anyone else using the Internet.

No credit or debit card details are stored on our servers once your initial payment has been processed. Once on their systems, all sensitive data is secured by our payment providers using internationally recognised 256-bit encryption standards.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of data transmitted to the Topparcel website, and any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the following rights in relation to your personal data:

• Access. You can request a copy of the personal data we hold about you. The first copy is provided free of charge. For any further copies, we may charge a reasonable fee based on our administrative costs.
• Rectification. You can ask us to correct personal data that is inaccurate or incomplete.
• Erasure. You can ask us to delete your personal data where there is no good reason for us to continue to hold it.
• Restriction. You can ask us to suspend the processing of your personal data in certain circumstances.
• Portability. You can ask us to transfer your personal data to you or to another provider in a structured, commonly used, machine-readable format.
• Objection. You can object to our processing of your personal data where we rely on a legitimate interest, and you can object at any time to processing for direct marketing.
• Withdrawing consent. Where we process your data on the basis of your consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing carried out before you withdrew it.

To exercise any of these rights, write to us or send us an email using the contact details on our website. We will respond within one month. You can also unsubscribe from our promotional email communications at any time by clicking the unsubscribe link in an email, or by emailing us at hello@topparcel.com.

If you have any complaints about our service or any other questions, please send them to our email address or feel free to call us. You will find our email address and phone number in the contact details on our website.

You also have the right to lodge a complaint with a data protection supervisory authority. In the United Kingdom this is the Information Commissioner's Office (ico.org.uk). If you are in the European Economic Area, you may complain to the supervisory authority in your country.

Changes to this policy

We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.

This policy is published in several languages. In the event of any discrepancy between versions, the English version prevails.