News

Important Shipping Updates and Guidelines

Dear Valued Customer, We’re reaching out with some important updates and reminders to ensure the best possible experience with our shipping services.

Shipping updates, new routes and new possibilities with Topparcel

New Ground tariffs to Kazakhstan We have launched long awaited Ground services to Kazakhstan, now allowing the shipment of items containing lithium batteries — phones, laptops, tablets and more.

Invite your friends and get rewarded!

Dear Topparcel customers, We would like to remind you about our current referral programme, which delights our loyal customers with generous rewards. How does it work? Very simple! Invite your friends, colleagues or acquaintances to register on our website topparcel.com and use our convenient delivery service. When they send their first parcels with Topparcel, **you'll receiv

Changes in duty-free limit in Russia and EAEU countries

Starting from 1 April 2024, the duty-free limit for parcels to Russia and EAEU countries will be set at 200 euros. Learn how this change affects the duty on parcels valued above 200 euros, including an example calculation, and get advice on preparing for potential parcel processing delays.

Suspension of Documents Express

Dear customers, We would like to inform you about temporary suspension of "Documents Express" tariff for shipments to Russia due to current operational difficulties. We are making every effort to restore this service as soon as possible to ensure its reliability. **Your alternatives:** We suggest you to use other tariffs for your shipments. Our team is ready to help you with

New Warehouse Addresses in Germany and Kazakhstan

Dear Valued Customer, We hope this message finds you well. We are excited to announce that our warehouses in Germany and Kazakhstan have moved to new addresses to better serve you. If you send parcels directly to these warehouses, please ensure you use the new addresses listed below: **Germany - Leipzig** Mockauer Ring 15, 04356 Leipzig, Germany **Kazakhstan - Astana** Ul

Beware of Fraudulent Messages

Dear customers, We have received reports that fraudsters are impersonating our company and trying to deceive people by requesting payments for alleged customs fees or other charges. If you receive any suspicious message or are unsure whether a request is legitimate, please contact us directly before taking any action: – via the chat on our website: topparcel.com – or throug

●Routes

Shipping Times from UK to Russia in 2026: Courier Estimates

“When will it arrive?” is the key question after paying for shipping. Delivery times on carrier websites are estimates for 80% of parcels. We explain how these times are calculated and what affects the other 20%.

●News

Royal Mail Price Increase 2026: What It Means for TopParcel

Royal Mail increased international parcel rates by an average of 8% from April 1, 2026, with some routes seeing increases of up to 12%. This affects TopParcel, as we use Royal Mail for some international shipping. Here’s what’s changing and how we're softening the blow.